Pega Systems is a leading software company that provides a low-code platform for customer engagement, business process management (BPM), and robotic process automation (RPA). Pega’s software helps organizations automate complex workflows, improve customer experiences, and streamline operations using AI-driven decision-making.
HOW WE HELP
Our Pega consulting services are tailored to empower businesses by integrating advanced Pega solutions into their operations. We specialize in providing end-to-end support, from strategic development to implementation and ongoing optimization. Our key offerings include:
We begin by meeting with stakeholders from various departments—such as business, marketing, and data teams—to define the objectives of the project. This step is crucial for understanding the specific metrics and insights that stakeholders need to make informed decisions.
Business Process Analysis: Identify pain points (e.g., slow customer service, manual approvals).
Use Case Definition: Prioritize workflows to automate (e.g., loan processing, travel rebooking).
- Integration Mapping: Plan connections with existing systems (CRM, ERP, databases).
Industries
Airlines
Airlines use Pega to streamline processes, enhance passenger experiences, and optimize workforce management. Pega helps airlines provide dynamic offers and next-best-action. It integrates chatbots, email, social media, and call centers for seamless passenger support. Ultimately, Pega helps airlines predict demand and adjust their customer strategies accordingly.
Biotechs
Biotech firms face challenges like complex R&D workflows, regulatory compliance, patient engagement, and supply chain management. Pega’s AI-driven automation and case management solutions help biotechs streamline operations, improve decision-making, and enhance collaboration while maintaining compliance with FDA, EMA, and other regulations.
Casinos & Hospitality
Casinos face challenges like personalized player engagement, fraud prevention, regulatory compliance, and loyalty management. Pega’s AI-driven automation and real-time decisioning help casinos boost revenue, reduce risks, and deliver seamless guest experiences. Dynamically recommends bonuses, free plays, dining credits, or event invites based on player behavior.
Cruise Lines
Cruise lines face unique challenges in personalizing guest journeys, managing complex logistics, optimizing onboard revenue, and ensuring safety compliance. Pega’s AI-driven automation and real-time decisioning empower cruise operators to boost bookings, enhance onboard experiences, and streamline operations—from embarkation to disembarkation.
Hotels
Hotels face challenges in personalizing guest stays, optimizing revenue, managing staff efficiency, and ensuring seamless operations. Pega’s AI-driven automation and real-time decisioning help hotels boost bookings, streamline service delivery, and maximize profitability—from reservations to post-stay engagement.
Oil & Gas
The oil and gas industry faces complex challenges—volatile markets, regulatory pressures, aging infrastructure, and the need for operational efficiency. Pega’s AI-driven automation and case management solutions help companies streamline operations, enhance safety, improve customer engagement, and drive cost savings across upstream, midstream, and downstream operations.
Retail
Retailers face challenges like personalization at scale, omnichannel engagement, inventory optimization, and fraud prevention. Pega’s AI-driven automation and real-time decisioning help retailers boost sales, streamline operations, and build customer loyalty—online and in-store. Pega suggests products, discounts, or loyalty rewards in real time, increasing conversion rates by 20-40% with dynamic offers.
Sportsbooks
Sports betting operators face challenges like personalizing player experiences, detecting fraud, ensuring compliance, and optimizing odds in real time. Pega’s AI-powered automation and decisioning platform helps sportsbooks increase player lifetime value, reduce risks, and streamline operations—from onboarding to payouts.
Travel
Travel companies (OTAs, airlines, hotels, tour operators) face challenges like dynamic pricing, complex itineraries, customer service overload, and loyalty retention. Pega’s AI-powered platform helps them boost bookings, streamline operations, and enhance traveler experiences—from search to post-trip engagement.
