Natural Language Processing 

Natural Language Processing (NLP) is the ability of computers to understand, interpret and manipulate human language. It is an area of AI that uses algorithms and techniques to enable computers to understand and process natural language (spoken or written) in order to extract valuable insights. NLP can analyze texts, detect patterns, generate insights, and enable automated decisions. This section delves into where it came from and how NLP is used in business today, including for use in speech recognition, text-to-speech synthesis, machine translation, and automated summarization.

  • Speech Recognition

    Speech recognition is the method of converting speech into text. Speech recognition software can be used to convert spoken words into written text, or it can be used to transcribe audio recordings of conversations. It’s also possible for a computer to recognize only part of a word or phrase without needing to understand what the rest of the sentence means. For example, if you say “I have an apple” and then say “I want an orange juice” but don’t finish your sentence about wanting an orange juice, it may not know that you want an orange juice because the first part was just one word (apple). Speech recognition software recognizes certain sounds in human language and translates them into letters or numbers on a screen. The more accurate speech recognition software gets at recognizing human language, the more useful it becomes for people who use computers as their primary form of communication like lawyers and journalists. It also helps people with disabilities communicate better through technology by allowing them to type instead of speaking out loud when they are using voice commands on computers like Siri or Google Now on Android devices.

  • Text-to-speech

    Text to speech (TTS) is the process of converting text into audio. TTS software converts written words and phrases into spoken words or sounds that can be heard through a speaker. TTS software recognizes certain sounds in human language and translates them into letters or numbers on a screen, which allows a computer to know what has been said.

  • Automated Summarization

    Automated summarization is the process of creating an abstract summary of the text. It’s used to summarize news articles, blog posts, and other types of written content. Automated summaries are useful for people who want to read a few sentences or paragraphs about something but don’t have time to read the entire article.

  • Machine Translation

    Machine translation is the method of converting one language into another. Machine translation software can be used to translate text from one language into another or it can be used to convert audio recordings of conversations. It’s also possible for a computer to recognize only part of a word or phrase without needing to understand the meaning of the entire sentence.


Intelligencia is partnered with such well-known software vendors as Adobe, Alteryx, Domo, SAS, Pegasystems, Qlik, Tableau, Vantana, HDS, Salesforce, and ITRS, as well as such uniquely casino-specific vendors as Casino Data Imaging, which produces a data visualization tool that helps casino executives understand a patron’s detailed activity on the casino floor. Intelligencia also understands how to integrate open source systems with commercial software, which allows our clients to cut down on data processing time as well as cost.


Intelligencia can help its clients understand the rapidly evolving analytics world, with AI and machine learning taking center stage. ROI must be considered when it comes to purchasing analytics and we can show you what's available in the market, as well as what should be avoided. Our clients call us 'trusted advisors' and we wear that moniker with great pride.


Cloud offerings today are anything but simple - private, public, hybrid, edge cloud - all of which have a unique purpose and raison d'etre. At Intelligencia, we can show you how to navigate through this tricky terrain, terrain that gets very costly very quickly if not done right. Do you go with a prepackaged option like Red Hat's Open Stack or will you build something from scratch on your own? So many choices. So many dead-ends. We're here to help. 

Business Intelligence

Intelligencia can help you implement complex BI solutions from the ground up. We can help you understand your data in ways that will simplify your BI initiatives. Our data integration and BI experts can help you navigate the challenging data visualization world so that the data you're expecting to see is exactly what you see in your final dashboard.

Data Integration

The goal of data integration is to extract data from an operational system, transform it, merge it into new datasets, and then deliver it to an integrated data structure built for marketing, analytics, loyalty, and/or social media purposes. DI challengers are intensifying because of the increased demand to integrate machine data and support Internet of Things (IoT) and digital business ecosystem needs for analytical processes. It's a complex world. Don't go it alone. 

Customer Experience

CX solutions include aspects of CRM, loyalty, MCM, and even social. Implementations are highly complex, taking into account multiple source systems, strong data cleansing tools, detailed loyalty programs that track every dollar and every secret and non-secret loyalty point, as well as marketing systems that both send out digital content and track offers used.


Intelligencia can help businesses implement complex marketing and customer experience solutions with their legacy software or help you build them from scratch. We'll help you understand your data in ways that simplify your digital marketing initiatives. Our experts can show you how to augment your legacy data environment to add powerful real-time streaming and in-memory elements that will immediately be recognized by your customers.


We are available 24/7, on multiple social channels, or connect with us below.

505 Hennessy Road, Suite 613, Causeway Bay, Hong Kong

+852 5192 1277

Rua da Estrela, Macau

+853 6616 1033


Intellligencia is a Hong Kong- and Macau-based software consulting company that works specifically in the hospitality, gaming, fintech, esports, manufacturing, retail, sports betting, and travel industries. Although located in Asia, we work with clients as far away as North America, Mexico, India, Armenia, Australia, and the Philippines.


Address: 505 Hennessy Road, #613, Causeway Bay, Hong Kong

Phone: +852 5196 1277




Sign up to receive email for the latest information.
© Intelligencia Limited. All Rights Reserved. 2023