Services

Intelligencia can provide the following services:

  • Analytics:
    • Model building for departments such Operations, Commercial, and Customer & Marketing, including:
      • Customer Experience and Acquisition
      • Engine Health Maintenance—build and maintain a robust and secure private cloud facility with a proprietary storage approach that optimizes processing throughput, while maintaining a data lake for offline investigations.
    • Architecting, building, and implementing an edge analytics system for the airline’s operations.
    • Training, including developing unique and individual courses for the business users in each of the airline’s groups, including commercial, operations, customer and marketing.
  • Business Intelligence:
    • Assist in the assessment, architecting, development, and implementation of BI dashboards.
    • Initiate and implement a Social Media listening solution to understand both the current sentiment for the airline, as well as for its local and international competitors.
  • Customer Experience:
    • Assist in the assessment, architecting, development and implementation of CX and personalization solutions any airline loyalty programs.
    • Design, implement and enhance the airline’s next generation Customer Engagement and Loyalty Platform.
    • Architect and implement a process that creates a Single Customer View within the airline, utilizing probabilistic and deterministic matching.
    • Social Media integration so that social media can be added as a customer service channel for the airline’s loyalty customers.
  • Data Lakes:
    • Install, build and architect a data lake solution, including adding real-time stream processing components.
    • Set up administrative roles for the Hadoop DW.
    • Set-up and define the airline’s metadata layer to assist with data governance.
  • Data Governance:
    • Evaluate Data Quality.
    • Help create a business data glossary using inputs from the business to identify and document key data assets of the business.
    • Assist the airline construct a data warehouse foundation that is able to address a combination of operational, tactical, and ad hoc business needs.
    • Develop and implement a data governance plan that makes the airline a data-driven and data-leading operation.
    • Define granular responsibilities and protocols.
  • Digital Marketing:
    • Assist in the assessment, architecting, development, and implementation of BI dashboards.
    • Initiate, implement and maintain a digital marketing solution to help the airline understand and reach its customers in state-of-the-art ways.
  • ETL:
    • Design, construct, test, and document BI and ETL processes and installations. Develop system design requirements from business requirements, as well as document and train staff about these processes.
  • Social Media:
    • Intelligencia can help airline companies evaluate and implement a social media listening and marketing plan to increase brand awareness, raise customer loyalty, build fanbases, heighten customer understanding, and manage the company's reputation. 

Cruise Line Clients

       

 

 

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Contact

MACAU:

Rua da Esrela, No. 8, Macau

Macau: +853 6616 1033

 

HONG KONG:

505 Hennessy Road, #613, Causeway Bay

HK: +852 5196 1277

andrew.pearson@intelligencia.co